Question 1

How do I know which products to choose?

Accepted Answer

For the best results, we recommend our Big 3 Program, which includes selecting one product from each of our three categories:
✅ Weight Loss – Supports fat burning and metabolism
✅ Booster – Enhances energy and performance
✅ Wellness – Promotes overall health and balance
This combination ensures you’re getting a comprehensive approach to your health and wellness goals. If you're still unsure about which products are right for you, our team is happy to help! You can call our customer service team to speak with a live, knowledgeable agent or even set up a personal call with one of our in-house coaches for a more tailored recommendation.
Feel free to reach out at 210-3340-0664, and we’ll guide you to the perfect products for your journey!

Question 2

What ages can take TRUslim products?

Accepted Answer

TRUslim products are formulated for adult use only and are intended for individuals 18 years and older. If you are under 18, pregnant, nursing, or have any pre-existing medical conditions, we recommend consulting with a healthcare professional before using our products.

Question 3

Can I purchase products at a store?

Accepted Answer

TRUslim products are exclusively available for purchase online through our official website, from an authorized TRUslim consultant, or at our shop in San Antonio, Texas, located at:

📍 5018 San Pedro Ave, San Antonio, TX

If you are purchasing from an authorized consultant and would like to verify their status, please feel free to call our office at (210) 334-0664 for confirmation.

For the best experience and to ensure authenticity, we recommend purchasing directly from these approved sources.

Question 4

Are your products tested?

Accepted Answer

At TRUslim, we take quality and safety very seriously. Our products are manufactured in a GMP-certified facility, ensuring they meet the highest standards of Good Manufacturing Practices. Additionally, each product undergoes rigorous testing to ensure purity, potency, and safety before reaching our customers.

Question 5

What is our shipping policy?

Accepted Answer

Shipping Policy

At TRUslim, we are committed to processing and shipping your orders as quickly as possible. All in-stock orders are shipped out the next business day via USPS. Once your order has been shipped, you can expect to receive it within 4-5 business days, depending on your location.

Once your package leaves our facility and a tracking number is provided, it is in the hands of the carrier. We recommend using the tracking information to monitor your shipment’s progress. If you experience any delays or issues, please reach out to USPS directly for the most accurate updates.

For any further questions, feel free to contact our customer support team at info@mytruslim.com

Question 6

What is our return policy?

Accepted Answer

At TRUslim, we stand by the quality of our products and strive to ensure customer satisfaction. We offer a 14-day return policy for unopened products in their original packaging. If you are not completely satisfied with your purchase, you may return it within 14 days of the delivery date for a full refund.

Please note that for health and safety reasons, all opened products are considered final sale and are not eligible for return or refund.

Additionally, customers are responsible for return shipping costs, as we do not cover return postage. We recommend using a trackable shipping method to ensure your return is received.

For assistance with returns, please contact our customer support team at info@mytruslim.com

Frequently asked questions